Privacy Policy
Last updated: 25 February 2026
1. Introduction
OurSong ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use oursong.studio.
2. Data We Collect
- Order information: Name, email address, occasion details, personal stories, and song preferences you provide during the creation process.
- Payment data: Processed securely by Stripe and PayPal. We do not store your card details.
- Session data: A session cookie to associate your order with your browser. No account registration is required.
- Usage data: Anonymous analytics to improve our service (page views, referral source).
3. How We Use Your Data
- To create and deliver your custom song
- To send order updates and delivery notifications via email
- To process payments and refunds
- To improve our service and user experience
4. Data Sharing
We do not sell your personal data. We share data only with:
- Stripe / PayPal: Payment processing
- Resend: Transactional email delivery
- Supabase: Secure data storage
- AI providers: Song lyrics generation (personal details are used only for your song and are not used to train AI models)
5. Data Retention
We retain your order data for as long as needed to deliver your song and provide customer support. You may request deletion of your data at any time by contacting us.
6. Your Rights (UK/EU GDPR)
You have the right to access, correct, delete, or port your personal data. You may also object to processing or withdraw consent. To exercise these rights, email hello@oursong.studio.
7. Cookies
We use a session cookie (lovesong_session) to track your order. This is a functional cookie and does not require consent under ePrivacy regulations. We do not use advertising or tracking cookies.
8. Security
We use industry-standard security measures including HTTPS encryption, secure authentication, and access controls to protect your data.
9. Changes
We may update this policy occasionally. The "last updated" date at the top of this page reflects the most recent revision.
10. Contact
For privacy-related enquiries, email hello@oursong.studio.