Refund Policy
Last updated: 21 July 2026
Our 30-Day Satisfaction Guarantee
Every OurSong song is custom-made to your brief and delivered as digital content. We want you to be genuinely happy with it. This policy explains when a refund is and isn't available. It sits alongside, and does not exclude, your rights under the Australian Consumer Law.
The short version: you can listen to your song in full before you ever download it. If something's wrong, tell us within 30 days and we'll make it right — and if we can't fix it within three rounds of revisions, we'll refund you. Once you download your song files, the purchase is final and no longer covered by the refund guarantee.
We'll Make It Right, or Refund You
If something is genuinely wrong with your order, email us at hello@oursong.studio within 30 days of delivery. We'll first try to make it right — by revising the lyrics, adjusting the style, or re-producing your song. We'll work with you for up to three rounds of revisions. If we still can't fix a genuine problem within those three rounds, we'll issue a full refund to your original payment method within 5-10 business days.
Downloaded Songs Are Not Refundable
Your song plays in full on its song page before you ever download it, so you can listen as many times as you like and ask for changes first. Downloading your song files means accepting the song as delivered. Once a song has been downloaded, it is excluded from the refund guarantee — we can no longer offer a refund for change of mind, taste, or satisfaction reasons.
Downloading doesn't affect your rights when something is genuinely faulty: if a file is corrupted or won't play, we'll always fix or replace it, and your Australian Consumer Law rights below still apply.
What's Covered
The song doesn't match the style or occasion you selected
The lyrics contain factual errors about the details you gave us
A technical fault with the audio
Production is significantly delayed beyond our stated timeframe
What's Not Covered
Any song that has been downloaded, unless there is a genuine fault of the kind listed above
Change of mind after you approved the lyrics, or after the song was produced and delivered
How another person (for example, the recipient of a gift) reacted to the song; a delivered song that matches your brief is not faulty because someone's reaction differed from what you hoped
Subjective taste that differs from the style or options you chose
Cancellation Before Production
If you cancel before your song enters production, contact us for a full refund. Once lyrics generation has begun, we'll assess on a case-by-case basis depending on the work completed.
Partial Refunds
In some cases we may offer a partial refund where you've received value from part of the service (for example, you want to keep the lyrics but are unhappy with the audio production).
Your Australian Consumer Law Rights
Nothing in this policy limits the consumer guarantees you have under the Australian Consumer Law. Our digital content must be of acceptable quality, match its description, and be fit for purpose. If it fails one of these, you are entitled to a remedy. This policy applies in addition to those rights.
Contact
Email: hello@oursong.studio